Room 302A, Building 4, Chaobaihe Yung Valley, No. 77 Yanxin Street, Yanjiao High-tech Zone, Sanhe City, Langfang, Hebei Province (North side of the high-voltage corridor, South side of the North Outer Ring Road, East side of Zhongxing Residential Land)
RETURN & REFUND POLICY
Return & Refund Policy
We want you to be satisfied with your purchase from HUNBIE.
Returns
Eligible products may be requested for return within 30 days of delivery.
To be eligible for a return, an item should generally be:
- Unused and in its original condition
- Free from damage caused after delivery
- Returned with its original packaging where reasonably possible
- Accompanied by proof of purchase
Requesting a Return
Please contact our customer service team before returning any product.
Include your order number, the item you wish to return, and the reason for the return.
Once your return request has been reviewed, we will provide the appropriate return instructions.
Return Address:
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your vase or other home décor item arrives damaged, defective, or different from the item ordered, please contact us promptly.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging where relevant
Our customer service team will review your request and provide an appropriate resolution where applicable.
Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding your refund.
Approved refunds will generally be issued to the original payment method.
Please allow additional processing time for your bank, card issuer, or payment provider to post the refund.